Privacy Policy
Effective Date: 23/10/25
Cultivate Property Maintenance (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We may collect the following types of personal information when you contact us, submit a quote request, or engage our services:
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Name
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Email address
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Phone number
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Property address or service location
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Details about the services you are requesting (e.g., mowing, gardening, arborist work)
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Any other information you choose to provide through our website form or direct contact
We may also automatically collect basic website usage data (such as IP address, browser type, and pages visited) through cookies or analytics tools to help improve our website experience.
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How we collect your information
We collect personal information directly from you when you:
Submit an enquiry or quote request via our website form
Contact us by phone, email, or social media
Engage us to perform property maintenance or related services
We may also receive information from third-party service providers that help us operate our website (such as hosting, form, or analytics tools).
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How we use your information
We use your personal information to:
Respond to your quote request or enquiry
Provide property maintenance and related services
Communicate updates or information related to your booking or service
Manage our business operations, record-keeping, and client database
Improve our website, services, and customer experience
Comply with legal or regulatory obligations
We will not sell, rent, or trade your personal information to any third party.
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Use of Service Photos and Marketing
We may take before-and-after photos of work completed at client properties for record-keeping, quality assurance, and marketing purposes (including our website and social media).
We will ensure that no identifying information (such as street numbers, licence plates, or personal details) is visible without the client’s consent.
If you do not wish for photos of your property to be used for promotional purposes, please let us know at the time of booking or by contacting us at any time.
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Disclosure of your information
We may share your information only when necessary to:
Service providers or contractors who assist in our operations (for example, website hosting, IT support, or payment processing)
Government authorities, where required by law (for example, tax reporting or safety compliance)
All third-party providers we use are required to handle your data in accordance with privacy laws.
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Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes secure electronic storage, password-protected devices, and restricted access to personal data.
If information is no longer required, we will delete or de-identify it in accordance with our legal obligations.
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Access and correction
You may request access to the personal information we hold about you or request corrections if it is inaccurate or outdated. To do so, please contact us using the details below. We will respond within a reasonable timeframe.
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Cookies and website analytics
Our website may use cookies or analytics tools (such as Google Analytics) to collect anonymous information about visitor behaviour.
You can choose to disable cookies in your browser settings, though this may affect how the website functions.
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Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.
We recommend you review their privacy policies before providing any personal information.
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Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Effective Date” noted above.
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Contact us
If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact us:
0423 862 030
Website Terms of Use
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Effective Date: 23/10/25
Welcome to the Cultivate Property Maintenance website (“the Site”). By accessing or using this Site, you agree to be bound by these Terms of Use. If you do not agree, please do not use our Site.​​
General Information
This website is operated by Cultivate Property Maintenance (“we”, “us”, “our”), based on the Sunshine Coast, Queensland, Australia.
​Use of the Site
You agree to use the Site for lawful purposes only. You must not:
Copy, modify or distribute content without permission.
Submit false or misleading information through forms.
Attempt to interfere with the Site’s operation or security.
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Intellectual Property
All text, graphics, photos, and content on this Site are owned by Cultivate Property Maintenance or licensed to us. You may not reproduce, republish or reuse content without written consent.
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Information Accuracy
We aim to keep information up to date but make no warranties as to its accuracy or completeness. Pricing, service descriptions, and availability are subject to change without notice.
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Links to Other Websites
Our Site may contain links to third-party sites. We are not responsible for the content, privacy, or practices of any linked sites.
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Limitation of Liability
To the extent permitted by law, Cultivate Property Maintenance is not liable for any loss, damage, or injury arising from your use of the Site or reliance on its content.
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Privacy
Use of our Site is also governed by our Privacy Policy. By submitting any personal information, you consent to our collection and use of it as outlined there.
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Governing Law
These Terms are governed by the laws of Queensland, Australia.
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Contact us
If you have any questions or concerns about these terms of use, please contact us:
0423 862 030
Service Terms & Conditions
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Effective Date: 23/10/25
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Definitions
“Client” means any person or entity engaging Cultivate Property Maintenance for services.
“Services” means lawn mowing, gardening, gutter cleaning, pressure washing, dump runs, tree removal up to 10m, and other general property maintenance tasks as agreed in writing.
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Quotes & Bookings
Quotes are valid for 14 days unless stated otherwise.
Prices may vary depending on site conditions, access, or additional tasks requested.
Work will be scheduled once acceptance is confirmed by the client (verbally, by email, or via quote acceptance).
Access & Site Conditions
The client must ensure safe and reasonable access to the property.
All hazards (e.g. pets, uneven ground, electrical risks, wasp nests, or underground services) must be disclosed before work begins.
If unsafe conditions are identified, work may be postponed or refused.
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Payment Terms
Payment is due upon completion unless otherwise agreed in writing.
Late payments may incur administrative fees.
Cultivate Property Maintenance retains ownership of all materials and waste until full payment is received.
Cancellations
Cancellations within 24 hours of a scheduled job may incur a cancellation fee.
Severe weather or safety risks may result in job rescheduling without penalty.
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Liability
All reasonable care will be taken during services.
We are not responsible for damage caused by pre-existing defects, hidden hazards, or events beyond our control.
Our liability is limited to the cost of re-performing the service.
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Insurance
Cultivate Property Maintenance holds current Public Liability Insurance and Workers Compensation Insurance. Certificates of currency are available upon request.
Safety
Clients must keep clear of work areas during active service, particularly during tree work, ladder use, or machinery operation. Safety barriers or exclusion zones will be used where required.
Photos & Marketing
We may take before-and-after photos of completed work for record-keeping or marketing purposes. Photos will not include identifying features without consent.
Governing Law
These Terms are governed by the laws of Queensland, Australia.
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Safety & Insurance Disclaimer
Cultivate Property Maintenance takes workplace safety seriously and follows relevant Queensland WHS laws.
We hold valid Public Liability and Workers Compensation Insurance. Copies of insurance certificates can be provided upon request.
While every effort is made to complete work safely and professionally:
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The client remains responsible for maintaining a safe environment and disclosing any known hazards.
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Cultivate Property Maintenance is not liable for damage or injury resulting from concealed hazards, structural weaknesses, or unsafe client-provided equipment.
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Weather conditions, access restrictions, or unexpected site factors may affect scheduling or completion times.
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Any third-party contractors (e.g. waste disposal facilities, stump grinding services) engaged at the client’s request operate under their own insurances and responsibilities.
By engaging our services, the client acknowledges and accepts these terms.​​